Frequently Asked Questions
Answers to all your questions about bsji
From withdrawing money to claiming bonuses, cricket betting to VIP benefits — find detailed answers to the most important bsji questions all in one place.
We've gathered the questions that come up most often when using bsji and answered them here. This FAQ list, organised into five separate categories, has been put together with Bangladeshi players in mind. If you don't find the answer to your question, reach out to us via our 24/7 live chat or email.
How to Withdraw Money
After submitting a withdrawal request at bsji, your money typically arrives in your bKash, Nagad, Rocket, or bank account within 15 minutes to 2 hours. If your account verification is already complete, the process is even faster. The minimum withdrawal amount is ৳800.
Yes, bsji's payment system is active 24 hours a day, 7 days a week. You can submit a withdrawal request on Fridays, Saturdays, or public holidays, and the payment will be processed within 15 minutes to 2 hours.
To withdraw winnings earned from a bonus, you must first meet the wagering requirement. For the welcome bonus, you need to place bets totalling 10 times the bonus amount. For example, if you receive a ৳1,200 bonus, you can withdraw your bonus winnings after placing a total of ৳12,000 in bets.
A pending status is usually due to a brief verification process. If more than 2 hours have passed and the money still hasn't arrived, contact us via live chat or email at [email protected]. The support team will assist you in Bengali.
Bonuses & Offers
A 120% bonus is added automatically when you make your first deposit. You'll receive this bonus with a minimum deposit of ৳100 — up to a maximum of ৳15,000. Example: deposit ৳1,000 and you get a ৳1,200 bonus, giving you a total of ৳2,200.
The wagering requirement is calculated only on the bonus amount, not on the deposit. A 10x wagering requirement means if you receive a ৳1,200 bonus, you need to place a total of ৳12,000 in bets — the ৳1,000 deposit is excluded from this calculation.
Slots and casino games generally count in full toward bonus wagering. Specific conditions may apply for sports betting. For accurate details, check the bonus terms in your account or contact live chat support.
Yes, if you want to play without a bonus, you can let the support team know via live chat. They can remove the active bonus from your account. Keep in mind that cancelling will also forfeit any amounts earned from that bonus.
Yes, every bonus has an active time limit. If the wagering requirement is not met within that period, the bonus expires. To check the expiry of a specific bonus, log in to your account and visit the bonus section.
Cricket & Sports Betting
Live betting lets you place bets in real time while a match is in progress. Odds change after every over or ball. For example, in a T20 match like Bangladesh vs India, new odds are shown after each ball and you can bet on runs or wickets in the next over.
If a match is declared No Result due to rain or any other reason, the original bet amount is generally refunded. However, rules may differ by market — some markets are settled once a specific number of overs have been completed. Check the terms and conditions page for exact rules.
Yes, at bsji you can combine multiple selections into an accumulator or parlay bet. If every selection wins, the odds multiply, making the potential payout much higher. However, if one selection loses, the entire accumulator is lost.
Yes, betting options are available for the Bangladesh Premier League (BPL), T20 World Cup, IPL, and various other international cricket tournaments. Besides cricket, you can also bet on football, kabaddi, and many other sports.
Match Winner, Top Batter, Top Bowler, Over/Under Runs, First Wicket Over, and Super Over are the most popular markets among Bangladeshi players. Ball-by-ball markets are also available in live betting.
Member Account
No, each player may hold only one account. Having multiple accounts for the same person is against bsji's policy and can result in bonus cancellation or account suspension.
On the login page, use the "Forgot Password" option to send a reset link to your registered email or phone number. If you have any trouble, inform the support team via live chat and they will verify your identity and assist you.
Common causes include: an incorrect password or username, Caps Lock being on, or the browser cache holding outdated information. Try refreshing your browser and attempting again. If it keeps failing, your account may be temporarily locked — contact support in that case.
Passwords must be at least 8 characters long, and it is safer to include uppercase letters, numbers, and special characters. Avoid simple passwords (such as "123456" or your own name). It is recommended that you change your password regularly for security.
After logging in, go to "Account Settings" or the "Profile" section to update details such as your email, phone number, or address. Some changes may require identity verification — the support team will assist you in that case.
VIP Benefits
bsji has a total of four VIP levels: Bronze, Silver, Gold, and Platinum. Each level comes with distinct benefits and a higher weekly cashback rate. The higher the level, the greater the benefits.
Weekly cashback rates by VIP level:
- Bronze — up to 0.2% weekly cashback
- Silver — up to 0.4% weekly cashback
- Gold — up to 0.6% weekly cashback
- Platinum — up to 0.8% weekly cashback
You can advance to a higher level by playing regularly and staying active on the platform. Your level is upgraded automatically based on a review of your account activity and contributions. The more active you are, the faster you can move from Bronze to Silver, then Gold, and finally Platinum.
In addition to weekly cashback, VIP members receive special bonus offers, faster withdrawal processing, dedicated support, and access to exclusive tournaments. These benefits increase further at higher levels.
Each week, cashback is calculated at the applicable rate based on your total betting activity and automatically credited to your bsji account. This cashback can be used directly in games or withdrawn once specific conditions are met.
Didn't find the answer to your question?
Our support team is available 24/7 in both Bengali and English. Chat with us directly via live chat or send us an email with your details.
💬 Live Chat
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✉️ Email
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